FAQ for Clients
Shipping and Payments
If you don't see your country in the shipping list, it might be because we have several distributors for Softap Products all over the world and you have one in your region. Please use the contact us form using this link: https://goo.gl/forms/iRHqIniKgyURVydT2
Once you are in the form, please tell us what you need and your contact information, our distributor will contact you shortly.
For domestic orders within the continental United States we use UPS. Below are the rates and days: Standard domestic 7- 10 days Express Domestic 2 - 5 days Expedited flat rate 2- 3 days Expedited Air Service 1- 2 days
For International Shipping, we use USPS and FedEx Priority Express mail 7- 10 days and processing time 1-2 days.
Yes, you can call us in U.S.A. to our customer support number at +1 510-423-3014. Keep in mind that we are located in the Pacific Time Zone, therefore we have a big time difference with many countries. We speak English and Spanish.
We are Softap’s official wholesale distributor. We sell Softap products using the same manufacturer's price list.
Yes, we have several distributors with instructors that can give you the best training available to become a Certified Softap Permanent Makeup Specialist. Please use the contact form and we will contact you shortly.
We are going to offer online classes very soon. Please use the contact form and we will contact you with the information about the classes calendar and prices.
Yes, our colors are compatible with all permanent makeup machines and other manual methods.
We are always willing to partner with people interested to distribute our permanent makeup colors, needles and products. Please send us detail information about your company and your contact information to our email: email@example.com
You can pay your order using several payment methods. You can use debit or credit cards, Paypal, Amazon Pay or Apple Pay.