Assistant on Vacation. Now What?

A GUIDE FOR PERMANENT MAKEUP PROFESSIONALS

Blog by Dr. Cardona

My assistant went on vacation. Now what?

No one, besides your assistant or office manager, knows the amount of activities that a successful aesthetic medicine practice needs. My assistant Cynthia is my right and left hand, she has countless responsibilities, that continue to grow as I have delegated many administrative tasks and customer service.

A couple of years ago, my assistant went to enjoy a well deserved vacation, unfortunately I did not find a person who would replace her in time and I had to take her duties for a couple of weeks. I went almost crazy!

For many years I have enjoyed her help and never imagined that her position was so important to the success of my practice. The mere fact of coordinating my agenda, which is a basic function that involves many details. It’s not only answering the phone, she has to coordinate my time and the rest of my work team, the patient’s time, instructions to arrive at my office, cancellations, reminder calls and follow-ups.

Once the patient arrives, she must coordinate the forms to be completed, give them all the information needed, collect and receive the payment, file the papers, verify the inventories of products, materials, call suppliers, send Purchase Orders, receive products, make payments, verify that other people meet their schedules, coordinate that working hours are recorded and sometimes she assisted me with some of my procedures. She is definitely a Wonder Woman!

What makes the difference is that my patients smile, feel happy after their visit and come back. That is possible if my assistant does all of the above and has the time, and the dedication to give an excellent service.

Only after living the experience of working without my assistant, I realized the importance of having a coordination system of my agenda. We live in a time where we have an incredible amount of software tools that do many of the functions mentioned, also they free valuable time that can be used for other things as important as marketing and customer service.

Now I have a super professional software system called MyTime, which helps me with all the previous tasks and allows me to have an organized and efficient schedule.

My assistant now spends her time growing my business and making sure my patients are happy and come back to visit us!

THANK YOU

I hope you will take this into consideration.

Talk soon,

Dr. Sandra Piedad Cardona

Email: Info@BuyPermanentMakeup.com - Phone: +1(510)423-3014

PS: I created BuyPermanentMakeup.com to make sure that my students and the permanent makeup professional community had the best experience, products and service, along with ongoing education and content.

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