A couple of years ago, my assistant went to enjoy a well deserved vacation, unfortunately I did not find a person who would replace her in time and I had to take her duties for a couple of weeks. I went almost crazy!
For many years I have enjoyed her help and never imagined that her position was so important to the success of my practice. The mere fact of coordinating my agenda, which is a basic function that involves many details. It’s not only answering the phone, she has to coordinate my time and the rest of my work team, the patient’s time, instructions to arrive at my office, cancellations, reminder calls and follow-ups.